Refund and Returns Policy

You agree to this policy with your purchase.

Effective Date: July 1, 2023

  1. General Return Policy

1.1. For orders within Germany and EU countries, the return of goods is possible under the conditions set out below. However, for customers outside of Germany and the EU, due to import fees, returns are not possible.

1.2. The cost of shipping is not refundable, as shipping labels are automatically generated after purchase and cannot be altered, for which we also do not receive a refund.

1.3. Pre-orders are also excluded from refunds.

  1. Returns within Germany

2.1. A return within Germany must be initiated within 14 days of receiving the item. Notification of intent to return the product must be made in writing to

2.2. The buyer bears the cost of return shipping.

  1. Returns within EU States

3.1. Within EU states, the buyer is responsible for return shipping costs. Shipping costs are non-refundable.

  1. Returns outside EU States (Worldwide)

4.1. For customers outside EU states, return of the product is not allowed.

4.2. In case of defects, the customer may have a claim for replacement or refund from the seller. Please contact us at within 7 days of receiving the product for this to be considered.